Terms of Service

Retree (“Retree”, “we”, “us”) operates a marketplace website that connects travelers (“Travelers”) with independent wellness retreat operators (“Operators”) who list retreats on the platform (each, a “Listing”). By creating an account or using Retree, you agree to these Terms of Service (“Terms”).

[Legal entity name], a [state/country] [entity type] (“Company”) — to be completed once Retree is formally incorporated.

Retree is a marketplace. We are not a retreat operator, tour operator, or travel agent, and we do not organize, host, or run any retreat listed on the platform. Each Listing is created and operated by an independent Operator, who is solely responsible for the retreat itself — its content, safety, accuracy, staffing, and delivery.

Operators go through an application and review process before they can publish a Listing (business verification, insurance documentation, and an admin review). A “Verified” badge means an Operator passed that process — it is not a guarantee of the quality, safety, or outcome of any specific retreat, and Retree does not warrant or assume liability for what happens at a retreat.

You must provide accurate information when creating an account and are responsible for activity under your account. You must be at least 18 years old to book a retreat or apply as an Operator.

When you reserve a spot, the price is held for a short window (currently about 10 minutes) while you complete payment; if payment isn't completed in that window, the hold releases automatically and the spot becomes available to others.

Payments are processed by Stripe. Retree does not store your card details. Funds are held by Retree and paid out to the Operator after the retreat takes place, less a platform commission disclosed to Operators when they list (currently 15%) — this holding period exists to protect Travelers in the event a retreat is cancelled or doesn't happen as booked.

Each Listing has a cancellation policy (Flexible, Moderate, Strict, or Non-refundable) set by the Operator and shown before you book. See our Cancellation Policy for details. If an Operator cancels a Listing you've booked, you receive a full refund regardless of that Listing's policy.

Some Listings are restricted to a specific gender (e.g., women-only). Eligibility for these Listings is confirmed by self-attestation at checkout, not by identity verification. Operators may apply additional verification of their own beyond this platform baseline.

Only Travelers with a completed booking for a Listing may leave a review of it. Reviews must reflect your genuine experience. Retree may remove reviews that violate this or our general conduct rules.

You agree not to misuse the platform — including submitting false information, attempting to circumvent the booking or payment system, harassing other users, or using the service for any unlawful purpose.

The platform and all Listings are provided “as is.” Retree disclaims all warranties to the fullest extent permitted by law regarding Listings, Operators, and the retreats themselves. To the fullest extent permitted by law, Retree's liability to you for any claim arising from your use of the platform is limited to the amount you paid Retree in the twelve months before the claim arose.

These Terms are governed by the laws of [State/Country], without regard to conflict-of-law principles. Any dispute will be resolved in the courts of [Jurisdiction], and you consent to that jurisdiction.

We may update these Terms from time to time. If we make material changes, we'll update the date at the top of this page.

Questions about these Terms: legal@retree.life